Refund policy

Return & Refund Policy (Pakistan)

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is unused, unworn, and in original condition

• Original box, tags, and invoice are included

• Return request is made within 7 days of delivery

2. Non-Returnable Items

Returns will not be accepted if:

• Shoes have been worn, washed, or damaged

• Product was purchased on sale / clearance (unless defective)

• Damage is caused by misuse or improper handling

3. Damaged or Wrong Product

If you receive:

• A defective product

• A wrong size or wrong item

Please contact us within 48 hours of delivery with:

• Order number

• Clear photos of the issue

We will arrange a replacement or full refund at no extra cost.

4. Size Exchange

• Size exchanges are allowed once, subject to stock availability

• Customer will bear return shipping cost

• We will cover re-shipping cost

5. Refund Process

• Once the return is received and inspected, refund will be processed within 5–7 working days

• Refunds are issued via:

  • Bank Transfer

  • JazzCash / EasyPaisa

  • Original payment method (if applicable)

6. Shipping Costs

• If return is due to our mistake, we bear all shipping costs

• If return is due to change of mind or size issue, customer bears return shipping

7. Contact Information

Suggest adding:

• WhatsApp / Phone number

• Email address

• Business address (recommended for trust in Pakistan)